How to file a complaint against an online casino with PAGCOR

What PAGCOR can and cannot do for players, what to include, where to send it, and what happens next — for disputes with licensed operators only.

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What PAGCOR does

PAGCOR regulates licensed operators and can require them to answer a player complaint and comply with their licence conditions. It does not mediate disputes with unlicensed sites.

Before you file

Exhaust the operator’s support first and keep the ticket number. PAGCOR will ask what the operator said.

What to include

• Your full name as verified with the operator, and the account identifier
• Operator brand and the exact domain you used
• Transaction references, amounts, dates and times
• Screenshots: cashier, status page, support conversation
• What you are asking for

Where to send it

Channel to be confirmed. PAGCOR’s regulatory page: https://www.pagcor.ph/regulatory/

What happens next

To be documented from a real case.